Customer Service Administrator

Position Objective:

To manage client needs and job files from pre-construction through to handover and provide ongoing assistance and support to clients through efficient communication to ensure a successful process throughout the build.

Principal Duties:

• Manage emails and phone calls from clients and external stakeholders.
• Manage and track client jobs and individual workflow to provide information and updates to clients.
• Handle client complaints and escalate when appropriate.
• Prepare building contracts.
• Issue variations to clients and follow up.
• Manage building variations.
• Liaise with Clients, Consultants, Councils and relevant authorities throughout the process of the build.
• Liaise with Sales, Operations and Construction Departments to identify and discuss any Client issues, complaints or updates.
• Undertake general administrative tasks and any necessary follow-up work in relation to incoming calls.
• Maintain a comprehensive knowledge of departments, services, policies and procedures in relation to the role.
• Book walkthough inspection and handover appointments.
• Ensure receipt of Statutory Warranty list and liaise with Construction Manager as required.
• Adopt continuous learning and improvement in processes in all aspects of the position.
• Understand, implement, participate and promote Company Policies and Procedures and Work, Health & Safety (WHS) requirements and Quality System.

Experience/Skill Level Required

• Minimum 2 years’ experienced in a Customer Service focused team, or equivalent.
• Previous experience in the same or similar role is preferred.
• Intermediate computer skills with packages including Microsoft Office (Word and Excel) and databases.
• Excellent communication (written & verbal) and interpersonal skills.

If you would like further information, please contact us on careers@fowlerhomes.com.au or by calling (02) 9757 2300.