customer service

 


“The Fowler Process”

At Fowler Homes our experienced team are committed to making your building process as stress free, relaxed and smooth as possible. We will take care of all your needs from start to handover. We understand that building your new home is an important investment for you and also for us as your family and friends enjoy all the homes aspects and give Fowler Homes a proud name.

At Fowler Homes we will be there to help you choose your finance, land, home designs and colour selections. Our team are a phone call away for any questions throughout the process that you may have to be answered.  

Step1 - Contact one of our experienced sales consultants
This can be done by calling our Sales Centre 1800 606 675 or Head Office 9757 2300 or by visiting one of our display centres (located in this website). Our experienced sales consultants will show you the Fowler range of homes and help you choose a home to suit your needs & budget.  

Do you require finance? If so one of our experienced sales consultants can organise a free appointment with one of our home loan specialist to advise you on how much you can borrow and any specials we have like no deposit home loans.

Step 2 – Choosing your Land
When choosing your land you should look at the surrounding area’s amenities & facilities for example: schools, shops, public transport & parklands. You should also look at the growth potential of the area. Preferably a level block of land with easy access will reduce excessive site works, North facing living areas for correct solar orientation taking into account the home design.

Ask one of our experienced sales consultants for any available Fowler Homes house and land packages that we may have in your area of interest.

Once you have chosen your land you will pay a holding deposit and contracts will be sent to your solicitor while you wait you can choose your new home.

 Step 3 – Choosing your new Fowler Home
Your new homes sales consultant will show you our range of designer homes and help you choose one that meets your needs and requirements along with fitting on your land. Points to consider when choosing your new home are:

  1. Type of home you are looking for double storey or single storey
  2. Solar Orientation of the land & home sited on it
  3. Accommodation you require example number of bedrooms you require, bathrooms, garage space, sitting areas, guest rooms, theatre rooms etc  
  4. Façade options you require to match the style you are looking for including any guideline requirements from your estate or local Council
  5. Optional or future Alfresco areas for entertaining your guests creating an indoor outdoor feel
  6. Upgrades that you would like priced
  7. Budget & Time frame you require the home to be completed

Once you have chosen your new Fowler Home our sales consultant will provide you with an approximate FREE house price based on standard site costs, standard Council Conditions and a standard Basix allowance.

If you then would like to proceed to a full quotation with site costs, Council Conditions and Basix quoted to suit your land, you will be required to pay a small payment (usually $750 depending on your land) and we will organise a contour survey by a registered surveyor stating all the levels and any impediments on the land and we will also organise a GEO Tech report stating the classification of the soil once we have received these reports we can then complete your new home quotation.

Step 4 – Acceptance of Quotation & Contract Preparation
Now that you have been presented with your new home quotation you can accept the quotation by signing it and paying the deposit.

Once this has been done your plans will be prepared by our designers and returned back to you for your approval before Council submission.

Once the plans have been approved by you the contract documents will be prepared and given to you by your sales consultant for you to seek your own advice and any questions you may have we are happy to answer them for you. Fowler Homes use the standard Housing Industry Association (HIA) contract. Once completed return them signed. We will then sign your copy and return to you.

Fowler Homes will require a letter of approval from your finance institution authorising commencement of construction and proof of land ownership or a letter of consent from the current vendor.

Step 5 – Council Submission & Colour Selections
Once the contract stage is completed the plans will be sent to Basix for assessment and then Council submission this process can take a minimum of 6 weeks depending on the Council, your Customer Service Officer will be following the Council up regularly, please understand that this is beyond Fowler Homes control. Whilst your plans are in Council you will be contacted by your Customer Service Representative who will arrange a colour selection appointment at our head office for you to choose all the colours and finishes of your new home. Any cosmetic changes can be made at this point by variation. After the colours are completed the orders for the entire house are completed by our estimators ready for construction once plans are approved.

Step 6 – DA (development application) Approval & CC (Construction Certificate) Approval
Once your home has been DA (development Approval) approved it will then require a CC (construction certificate) this will take a minimum of 2 weeks. Once DA conditions have been issued to Fowler Homes we will then read through the conditions and if any conditions arise a variation will be raised. A copy of the DA will be sent to you along with a covering letter from Fowler Homes stating any special conditions required by Council. Occasionally it may be necessary to make modifications to the design or siting in order to obtain a DA approval in this case we will contact you and discuss the matter, in this case there may be a variation issued either a credit or a charge depending on the matter.

Step 7 – Building begins
Its now time to start your new dream! Throughout the building process you will be in contact with your Customer Service Officer and your construction supervisor they will keep you updated on the progress of your new home and answer any questions you may have.

During construction there will be progress payments due as set out in your construction contract.

Our team of trades and personnel will ensure that your home is delivered in time with your construction contract period and with the utmost quality and finishes.

Step 8 – Handing Over Your Dream Home 
Once the home is complete you will be contacted to do a pre handover inspection of the home with the construction supervisor who will attend to any concerns you may have.

Once the inspection has been completed you will be required to attend our head office to do a formal handover with your Customer Service Officer and you will be given all keys, instruction manuals, certificates and warranties. You will be required to pay any outstanding amounts via a bank cheque at the meeting. A gift will be handed to you and the 3 month maintenance warranty & structural warranty period will be explained to you.

Thank you for your interest in Fowler Homes and we hope to see you soon!

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